On this page
For owners and managers. My venues and Add Venue are owner-only.
Invite your team
- Open Staff for the correct venue and choose Invite Team Member.
- Enter their details and pick a role. They'll get an email and need to accept it.
- Make sure each person can access the venue they work at.
Managers can only invite staff — not other managers or owners. Changing a role is separate from assigning access to another venue.
Choose the right access
| Role | Main access |
|---|---|
| Organisation owner | Organisation/venue management, My venues, team/settings and reports |
| Venue manager | Management and reporting tools at authorised venues |
| Staff | Day-to-day at their assigned venue. Walk-in: check in customers and use QR codes. Collection: mark orders ready and collected. Collection QR printing, reports, and settings are owner/manager only. |
Manage access changes
Deactivation affects all venues the member can access. Owners can remove inactive team members. Their history is kept. Re-adding someone doesn't restore their access. Reactivate their account and check they have access to the right venues.
Manage multiple venues
Organisation owners can open My venues to select a location and open its workspace. See who's waiting, who's been called, and who's been served today. Collection-only venues show live orders and collection reports.
Free includes one venue. Inactive or suspended venues still count toward that limit. A venue using both walk-in queues and order collection still counts as one. Additional venues cost A$29/month each in Australia. Add them from your dashboard. Other currencies and any applicable tax are shown at checkout.