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Customer ticket help
Open your ticket in a supported browser and enable its alerts. Chrome may hide alerts behind a "Possible spam" warning; iPhone alerts need the Home Screen web app setup. Follow the notification help below for your device.
Return using the same browser and the same business. If you saved your ticket link, you can reopen it from there. Clearing browser data or switching browsers may close your ticket — if that happens, ask staff at the venue.
Business account and queue help
Business sign-in
Use your own staff/owner account. If you cannot remember the password, use the password-recovery option on the sign-in screen. Follow the recovery instructions; do not send your password to support.
Profile and email
Open Account & Security. A requested email change needs verification; the existing email remains the login until confirmation. Security-sensitive changes may require signing in again.
A venue or page is missing
Confirm which account you signed in with. If you're a staff member, ask your owner to check that your account has access to that venue. Incomplete verification can also block access.
Customers can't join your queue.
- Is your verification complete? Check your account status.
- Is your queue enabled? Check Queue Settings.
- Are you at your daily limit? Check Queue Settings.
- Is the queue full, paused or closed? Check the live status.
Re-enabling Joins won't fix a verification or capacity issue.
The estimate looks wrong
Check the queue's typical service duration, simultaneous staff and hours. Record actual starts and completions accurately. Estimates can change and are not appointment times.
A save fails
Read the message, correct any invalid fields and retry. In Queue Settings, retry failed hours loading before saving. Do not assume an unsuccessful save applied your changes.
Still stuck? Contact [email protected] with the task, page, time and error message. Include a screenshot with personal information removed where useful. Don't include passwords, ticket links, or customer details in your email.