Frequently asked questions

No customer account is needed to join a walk-in queue or track a collection order. A walk-in venue may ask for your name or phone number; collection uses your receipt number.

Your browser can install the web version of QueueFinder, adding an icon to your Home Screen or app launcher for easy access. This is optional—no app store download is needed, and you can keep using QueueFinder in your browser without installing it or creating an account.

Some businesses let you join from anywhere. Others only let you join by scanning the QR code at the door. If the queue is full or closed, you won't be able to join either way.

No. The queue needs to be open and not full. If either condition isn't met, the QR won't get you in.

No. It's an estimate based on how busy the venue is. Use it to plan your return, but don't set a timer and vanish — stay within the time your ticket shows.

Walk-in venues choose which queue information to show. Order collection tickets do not show queue position or a preparation-time estimate; they show when staff mark the order Ready.

No. Alerts use browser notifications, not text messages.

It tells the team you have responded and are making your way back. It does not start service.

Use Leave queue on your active ticket. If you return later, a new join is subject to availability.

Search for the business and tap 'Request QueueFinder' to show you'd like a queue there. You can share the request with the business. This doesn't create a ticket for you.

One venue. Unlimited queues, staff accounts, and customer check-ins. Analytics and reporting. QR code flyers. No credit card required.

Your first venue is free. Additional venues are a small monthly fee. Add them from your dashboard.

A service groups related queues. A queue is the line of customers with its own settings. Haircuts could be a service containing a Walk-in haircuts queue.

No. Enter the number of people who can serve that queue at the same time.

No. Staff can adjust service time and headcount for their assigned queue. Full settings (queue type, limits, visibility) are owner or manager only.

Not yet. You can adjust the typical service time for the whole queue, but there's no way to add extra time to one specific customer's ticket. If you wish to have this feature, contact [email protected] with your request.

QueueFinder manages walk-in waiting and receipt-number collection tracking. It does not book appointments or place takeaway orders.

A practice can use QueueFinder for waiting/customer flow alongside its existing systems. It does not provide clinical triage, medical records or established practice-system integrations.

No. The business uses its till as usual. You scan its collection QR and enter your receipt number; that registration appears on the collection dashboard. Staff mark the matching ticket Ready when your order is ready.

Each ticket gets a letter (A, B) so staff can tell which order is yours. Show them your receipt and ticket — they'll match it at the counter.

The collection window has closed. Check with staff — they can still mark it Collected if you pick up later. Your food isn't automatically discarded.

While Waiting, open Ticket options and choose Correct order number. Once Ready, ask staff to check a mistake. After tracking ends, use Track another order if available, or scan the current collection QR again.

Yes. Some venues run both a walk-in queue and order collection. They use separate QR codes and tickets, so they don't interfere with each other.

Search for the correct location first. Claim its unclaimed listing when available. If you cannot find the business, use Manually add a business to register it.

You need to verify ownership before your venue goes live. You can do this with your business email, your website, or a manual check. Follow the steps shown on your claim screen.