Keep taking orders the way you do now
Take the order and payment in your till or POS as usual. The customer scans your collection QR code and enters the order number from their receipt. That creates a ticket on your dashboard. You don't need to type the order in again.
From receipt to ready
- The customer orders fish and chips and receives order number 42.
- They scan the collection QR code, enter 42 and choose whether to enable browser alerts.
- When the food is ready, staff find order 42 and select Ready.
- The customer returns with their receipt. After handing over the food, staff select Collected.
Give customers room to move
Customers can find a table or buy a drink while the food cooks. Their ticket shows the order’s status, and a browser notification can tell them it is ready. If alerts are off, call the number as usual.
Handle the ordinary exceptions
Duplicate receipt numbers get a letter (A, B) so you can tell which order is which. Staff still check the receipt before handing over food. Ready tickets expire 15 minutes after you mark them Ready (you can change this). Staff can mark a late pickup Collected, or close the ticket to clear it from the live dashboard.
Do we need to use walk-in queues too?
No. Choose Order collection during setup for a collection workspace without the walk-in queue tools. QueueFinder doesn't connect to your till. It tracks the tickets customers create by scanning your QR code and entering their receipt number.
Start free with one venue
Use Walk-in queues, Order collection, or both at your first venue. No credit card required.
Search for your business first: claim its listing if it's already there, or add it if it's missing. Verify ownership before going live.
First venue free. Additional venues $29 AUD/month each in Australia. Add them from your dashboard. Other currencies and any applicable tax are shown at checkout.